What we do
Strategise, Implement, and Optimise.
By focussing on our customers, Craft CXM enables businesses to have more valuable connected experiences with their customers.
Our mission is to be the trusted advisor and thought leader across customer experience solutions for all our customers. Our dedication to our customers ensure we keep our clients at the forefront of customer experience innovation. We don’t solve for today – we solution tomorrow!
Core Services
Strategic Consulting & Advisory
We assess the feasibility of your business goals and provide clear steps to help you achieve them, no matter the starting point.
Talk to us about:
- Customer experience strategies
- Personalisation transformations
- Capability assessments
- RFx Management and support
Technical Consulting & Implementation
We align technology with your goals to drive real results, going beyond software to ensure it works for you.
Talk to us about:
- Technology transformation roadmap and execution
- Software implementation and integrations
- Data architectural design and deliveries
- Technology RFx Management and support
CXM Operations
Keep your focus on what matters while we handle the rest. Our team steps in to give you the resources you need without missing a beat.
Talk to us about:
- Platforms and integration administration services
- Campaign design and delivery executions services
- Customer Experience journey orchestration
We enhance customer experiences allowing you to...
Understand
Customers as Individuals.
Craft CXM enables you to transform data into actionable insights through in-depth analysis, strategic frameworks, and predictive modelling to enhance and personalise customer experiences.
Deliver
Personalised Experiences at Scale.
Craft CXM deliver tailored, holistic solutions. Solving complex technical challenges leading you to deliver hyper-personalised, dynamic customer experiences that maximise relevance to your customers.
Connect
Seamlessly Across Channels.
Craft CXM unifies your messaging across all touchpoints, ensuring consistent conversations throughout your ecosystem. Unlock the value of a connected customer experience with centralised interactions.
Manage
Marketing Operations Efficiently.
Craft CXM enables your environment to function effectively, optimise processes, and streamline complexity into success. Enhancing connectivity and automation creates an agile, efficient ecosystem.
Measure
Incrementally and effectiveness.
Craft CXM measures the impacts of CX enhancements, providing deeper insights into performance. Understand the full value of CX, transforming results into continuous improvement and success.
Stronger together
Partnering to elevate your experience
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Talk to us today, we're here to help.
Share your CX challenges, get tailored advice & solutions for your business or enquire about the latest trends across the market.